Our Return & Refund Policy:
1. To be eligible for a refund, items must not have been purchased on sale and you must initiate a refund within 14 days of receiving your order by emailing our support.
2. The shipping cost to return the item will be your responsibility.
3. The returned items needs to be received back to our facility within 30 days of receiving the returns address. If the items are not received within 30 days, the refund will be ineligible.
4. The returned item must be received back to our facility and in 'pristine' saleable condition to be eligible for a refund, therefore, we recommend sending it via a tracking service and in its original packaging. Please include your original packing slip or your order no so we can track your return and refund your purchase price minus the shipping and restocking fee.
5. Any damages to the item must be reported within first 3 days after the confirmed delivery date and an image of the front and back cover, packing slip and original packaging emailed to our support showing the damage. Damage reported after this time, will be considered customer damage and deemed ineligible for a refund.
6. Bundles such as the Box Set or Duo must be returned in full and in pristine condition to be eligible for a refund. Bundles can not be split.
7. If you write in a journal, it will not be eligible for replacement or refund.
8. If you receive the wrong journal or you are missing items from your order, it is your responsibility to advise us within 3 days of your delivery date or we are unable to send a replacement.
9. To initiate a return or report damages, email us via the support tab on our USA website and we will let you know our returns address.
Our Damages & Replacement Policy:
1. Any damages must be reported within first 3 days after the confirmed delivery date to our support. Damage reported after this time, will be considered customer damage and deemed ineligible for a refund.
2. Please send an image of the a. front and back cover of the damaged item b. your packing slip and c. original packaging must be emailed to us within 3 days of receiving the item via the support tab on our USA website.
3. In the event that your item is received damaged we will replace it. However, if you choose to return the item instead of a replacement, it will be treated as a customer return and will be eligible for a refund minus the restocking and shipping fee.
4. We require all damaged items to be returned to our facility before shipping a replacement.
Our Undelivered Orders Policy:
1. Undelivered orders returned to our facility, due to incorrect address entered at time of ordering, non-collection after repeated attempts for delivery and failure to respond to our emails, will be refunded minus the shipping and restocking fee.
2. If you wish, we can reship your order for the original shipping fee plus a reship fee to be invoiced and paid prior to reshipping.
3. We recommend carefully checking your order confirmation and advising us of address changes or updates immediately via the support tab on our USA website responding promptly to calling cards left by our couriers to avoid additional shipping and reship charges.